About Coupon Codes
1. How do I use a coupon code?
Please add your code at the checkout where you’ll see the ‘discount’ box. Type your code here, click ‘apply’ and, if it’s valid, your discount will be applied.
Heads up: one code per order
2. Promotions and discounts
We often have some great promotions running on our website. Just remember, you need to enter the discount/promo code when you are checking out as it can't be applied later.
3. What should I do if I forgot to use my coupon code?
Unfortunately, we are unable to manually enter discounts after the order has been completed.
1. Do I have to order online?
Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.
2. How can I pay for my order?
You can pay for your order via Paypal.
3. Is it safe to order online?
You can be assured that shopping with us is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit/debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
4. How do I know if my order was received?
Once you've placed your order, we will e-mail you the order confirmation to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to be received, please check your spam folder. Please ensure you leave correct email box so that we could contact you.
5. Can I make changes to my order?
Please contact us via e-mail(email@example.com) if you want to do changes to your order, if order is still under processing, then the customer service will help you, but if order was shipped out already, sorry, no changes any more.
6. Can I track my order?
Once the tracking number is available, we will email you. Or you can track it online by accessing the website of the relevant delivery company. Please ensure you leave correct email box so that we could contact you.
7. Can I cancel my order?
Please contact us via e-mail (firstname.lastname@example.org), if the order is unshipped, then the customer service will help you, if shipped out, then sorry.
8. What should I do if I receive an incorrect or faulty item?
We're sorry to hear that you've received an incorrect or faulty item. Please send us an e-mail (email@example.com)with your order number, the name/product code and the picture of the item you received and further details of the problem within 30 days of receiving your order.
1. Where do you deliver to?
2. Do you delivery to p o box or BFPO addresses?
Yes, but make sure that your order is under USD50 and do not choose expedited shipping.
1. How can I pay for my order?
You can pay your order online via paypal.
2. When will I be charged?
When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorization to take payment from your account. If there is a query with the payment, either your card issuer or Customer Services will contact you.
3. What if I forgot my password?
Please follow the page guide to get back your password via the registered e-mail you used on our site.